End User Licence Agreement

PLEASE READ THESE LICENCE TERMS CAREFULLY. BY CLICKING ON THE “ACCEPT” (OR SIMILAR) BUTTON BELOW OR BY DOWNLOADING, INSTALLING, UPLOADING, ACCESSING, COPYING, OR OTHERWISE USING ALL OR ANY PORTION OF THE PRODUCT, YOU AGREE TO BE LEGALLY BOUND BY THIS AGREEMENT, EITHER PERSONALLY OR ON BEHALF OF YOUR COMPANY OR OTHER LEGAL ENTITY FOR WHICH YOU ARE ACQUIRING THE PRODUCT.

IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT OR DO NOT WISH TO BIND YOURSELF OR THE ENTITY YOU REPRESENT, DO NOT DOWNLOAD, INSTALL, ACCESS, COPY, UPLOAD, OR OTHERWISE USE THE PRODUCT. DOWNLOADING, INSTALLING, ACCESSING, COPYING, UPLOADING, OR OTHERWISE USING THE PRODUCT, EXCEPT AS PERMITTED BY THIS AGREEMENT, IS UNAUTHORIZED AND CONSTITUTES A MATERIAL BREACH OF THIS AGREEMENT AND AN INFRINGEMENT OF THE COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS IN SUCH PRODUCT AND MAY SUBJECT YOU TO LIABILITY FOR DAMAGES AND CRIMINAL PENALTIES.

How you may use the Product

In return for your agreeing to comply with these terms we, TroubleBuddy.ai Limited of 167 Fleet Street, London, UK, EC4A 2EA, grant to you a personal, non-transferable, non-sublicensable, non-exclusive, royalty-free, limited licence to download and install a copy of the Product on one (1) computer.

You may also install a single additional copy of such Product on one (1) additional computer, on a stand-alone basis, provided that:

• Such additional copy of the Product is accessed solely by you
• You access the additional copy solely to perform work while away from your usual work location and solely for your internal business needs
• The primary and additional copies are not accessed at the same time

If you violate any of these limitations or restrictions, the licence grant will automatically and immediately expire. Any usage of the Product outside the scope of the applicable licence grant constitutes an infringement of our intellectual property rights as well as a material breach of this Agreement.

The operating system requirements are displayed on the Product information page. Please check these before you download, install or otherwise seek to use the Product.

The Product may include features that use artificial intelligence, machine learning or similar automated technologies to process user inputs and generate outputs (“AI Features”).

You acknowledge and agree that information, content or data that you input into the Product may be used to operate, maintain, develop and improve the AI Features, including by training or refining underlying models, in accordance with our Privacy Policy. Where such information includes personal data, it will be processed in accordance with applicable data protection laws and as described in our Privacy Policy.

You agree that you will:

• Not rent, lease, sub-license, loan, provide, or otherwise make available, the Product in any form, in whole or in part to any person without prior written consent from us
• Not copy the Product, except as part of the normal use of the Product or where it is necessary for the purpose of back-up or operational security
• Not translate, merge, adapt, vary, alter or modify, the whole or any part of the Product, nor permit the Product or any part of it to be combined with, or become incorporated in, any other programs, except as necessary to use the Product on devices as permitted in these terms
• Not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Product nor attempt to do any such things, except to the extent that (by virtue of sections 50B and 296A of the Copyright, Designs and Patents Act 1988) such actions cannot be prohibited because they are necessary to decompile the Product to obtain the information necessary to create an independent program that can be operated with the Product or with another program (Permitted Objective), and provided that the information obtained by you during such activities:
  • Is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective
  • Is not used to create any software that is substantially similar in its expression to the Product
  • Is kept secure
  • Is used only for the Permitted Objective
• Comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the Product

You must:

• Not use the Product in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the Product or any operating system
• Not infringe our intellectual property rights or those of any third party in relation to your use of the Product
• Not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the Product
• Not use the Product in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users
• Not collect or harvest any information or data from our systems or attempt to decipher any transmissions to or from the servers running the Product

Changes to these terms

We may need to change these terms to reflect changes in law or best practice or to deal with additional features which we introduce. We will give you at least 30 days' notice of any change by sending you an email with details of the change or notifying you of a change when you next use the Product. If you do not accept the notified changes you may not be permitted to continue to use the Product.

Update to the Product

From time to time we may automatically update the Product to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively we may ask you to update the Product on your operating system for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the Product. These terms will govern any updates that we make to the Product unless such update is accompanied by a separate licence in which case the terms of that licence will apply.

We are not responsible for other websites you link to. The Product may contain links to other independent websites which are not provided by us. Such independent sites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any).

You will need to make your own independent judgement about whether to use any such independent sites, including whether to buy any products or services offered by them.

Under data protection legislation, we are required to provide you with certain information including who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our Privacy Policy and it is important that you read that information.

All intellectual property rights in the Product throughout the world belong to us (or our licensors) and the rights in the Product are licensed (not sold) to you. You have no intellectual property rights in, or to, the Product other than the right to use them in accordance with these terms.

Our responsibility for loss or damage suffered by you

THE PRODUCT IS FURNISHED ON AN “AS IS” BASIS, AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, OR OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING BY STATUTE OR OTHERWISE IN LAW, EQUITY, OR FROM A COURSE OF DEALING OR USAGE OF TRADE. WE SPECIFICALLY DO NOT WARRANT THAT THE PRODUCT WILL MEET YOUR REQUIREMENTS; WILL OPERATE IN ALL THE COMBINATIONS WHICH MAY BE SELECTED FOR USE BY YOU; THAT THE OPERATION OR OUTPUT OF THE PRODUCT WILL BE ERROR-FREE, ACCURATE, RELIABLE, COMPLETE OR UNINTERRUPTED; OR THAT ANY OR ALL ERRORS OR DEFECTS IN THE PRODUCT WILL BE CORRECTED. YOU USE THE PRODUCT AT YOUR OWN RISK. WE SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING FROM OR RELATING TO YOUR USE OR INABILITY TO USE THE PRODUCT.

UNDER NO CIRCUMSTANCES WILL WE BE LIABLE TO YOU FOR ANY CLAIM FOR ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, INCIDENTAL, PUNITIVE, EXEMPLARY DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF USE, LOSS OF DATA, BUSINESS INTERRUPTION OR ANY OTHER COMMERCIAL OR ECONOMIC LOSS OF ANY KIND), NOR SHALL WE BE LIABLE FOR ANY DAMAGES WHATSOEVER ARISING FROM OR RELATING TO YOUR USE OR INABILITY TO USE THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY THEREOF AND REGARDLESS OF WHETHER THE LIMITED REMEDIES IN THIS AGREEMENT FAIL OF THEIR ESSENTIAL PURPOSE. IN ADDITION, OUR SOLE AND EXCLUSIVE LIABILITY FOR ANY CLAIM UNDER THIS AGREEMENT, WHETHER BASED ON CONTRACT, WARRANTY, NEGLIGENCE, TORT, OR OTHERWISE, WILL NOT EXCEED THE AMOUNT PAID OR PAYABLE BY YOU (IF ANY) FOR SUCH PRODUCT.

Please note that nothing in these terms is intended to exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

We may end your rights to use the Product if you break these terms

Your rights under this licence will terminate automatically without notice from us if you fail to comply with any term of this licence. Upon termination of the licence, you shall cease all use of the Product and destroy all copies, full or partial, of the Product.

We may transfer this agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

No rights for third parties

This agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

If a court finds part of this contract illegal, the rest will continue in force

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

Even if we delay in enforcing this agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this agreement and where you may bring legal proceedings

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

Support for the Product and how to tell us about problems

Support: If you want to learn more about the Product or have any problems using it please take a look at our support resources at https://troublebuddy.ai/contact.

Contacting us (including with complaints): If you think the Product is faulty or misdescribed or wish to contact us for any other reason please email our customer service team at info@troublebuddy.ai

How we will communicate with you: If we have to contact you we will do so by email using the contact details you have provided to us.