Help Center
Need a hand? Browse what TroubleBuddy covers with guided self-help and human escalation, plus answers to common questions.
Guided help & human escalation
These situations are covered with step-by-step self-help and the option to talk to a person. TroubleBuddy does not claim automated repair for them.
Device won't turn on
Safe power and cable checks with a live human-support offer when the device shows no signs of life — guided self-help plus escalation, not an automated repair.
Overheating & battery hazards
Step-by-step cooling and safety guidance for unusual heat; urgent hazard symptoms stop use and offer human support — not automated thermal repair.
Laptop won't charge
Safe charger, outlet, and battery-status checks for main laptop battery charging failures, with human escalation when checks fail — not automated hardware repair.
Mobile data / cellular
Guided checks for SIM, eSIM, APN, and WWAN/cellular issues (not ordinary Wi-Fi), with optional human support — not carrier-side automated fixes.
Lost or stolen device
Immediate account-protection and find-my-device guidance, then a same-turn human-support offer — protection steps and escalation, not remote wipe automation.
Windows how-to training
Focused teach-me / walk-through guidance so you can learn Windows tasks yourself; human support only when you ask for a person — education, not automated changes.
Missing Windows features
Guided help when a Windows capability appears missing (for example Hyper-V or Sandbox), with optional human escalation — no invented edition or policy claims, and no automated enablement.
FAQ
Is TroubleBuddy safe to use?
Absolutely. TroubleBuddy runs entirely on your local machine, and all fixes are user-controlled. We create automatic restore points before making any system changes, and your personal data never leaves your device.
What Windows versions are supported?
TroubleBuddy supports Windows 10 (version 1903 and later) and Windows 11. We recommend keeping your Windows installation up to date for the best experience.
Do I need an internet connection?
An internet connection is required for AI-powered diagnostics as it uses our cloud AI. However, many basic fixes and system scans can work offline.
Can I try before I buy?
Yes! We're currently offering a limited-time 1-year free promo code for early adopters. Sign up now to lock in your free year and experience all premium features!
What happens to my data?
Your privacy is our priority. System diagnostics are processed locally when possible. When cloud processing is needed, we only send anonymized system information - never personal files or data.
Can TroubleBuddy fix hardware issues?
For physical or unsupported issues — like a device that won't turn on, won't charge, overheating hazards, mobile data, or a lost/stolen device — TroubleBuddy provides guided self-help checklists and can offer human support. These are not automated repairs. We'll help you through safe checks and escalate when you need a person.